Return Policy
You have 14 days from the delivery date to make a return. If our product does not meet your expectations, we will take it back. However, we allow returns as long as they fall under our return guidelines. Please note the following points when returning an item:
• After 14 days it is not possible to issue a return.
•Products must be returned within 14 days from your delivery date.
•We offer refunds to the original method of payment used to place the order or you can choose a store credit
•You are responsible for your return shipment.
•You can insure your package for € 1.99.
•Leave the item in its original packaging!
• Put a box or sturdy packaging around the item
•Place the return label that you receive in the return portal on the box, clearly visible (remove any old labels)
•Keep any proof of postage until you have been properly refunded, in case you need it at a later date.
* Items sent back to us without first requesting a return will not be accepted
MAKE A RETURN
After letting us know that you will be performing a return, make sure to follow the return guidelines below.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
RETURN GUIDELINES:
You can return all items of your order if they fall under our return guidelines. See below for exceptions to this rule:
•Socks cannot be returned/exchanged/refunded
•E-Gift Cards cannot be returned/exchanged/refunded
Return guidelines:
We only accept returned items according to the following guidelines:
• All returns must be postmarked within 14 days of your order being delivered You are responsible for your return shipment
• Clothing tags must still be intact*
• Clothing must be returned in original product bags
•Cannot be worn, washed, or put through the dryer
•Cannot have deodorant marks
•Cannot have stains of any kind (makeup/self-tanner, etc.)
•Cannot have human or animal hair
•Cannot have snagging/pilling
•Cannot have an abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.) • Items with excessive wrinkling are subject to denial
• If you are returning your entire order, please note that the original shipping costs will not be reimbursed.
*If the hang tag is detached from the item, please include the hang tag in the return package
If your return does not meet all of our return guidelines, your return will be noted as 'unacceptable’. If the processing team deems your item(s) as 'unacceptable' we will automatically ship the unaccepted items back to the return address on the shipping label.
Exchanges
Exchanges are not possible. We do offer a coupon.
DEFECT/DAMAGED ITEM?
If you believe your item(s) may have been sent to you damaged or defective, please contact us immediately within 7 days.
Included pictures of the damaged area and also a picture with the Athletic Star logo.
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
Damage after wearing?
If you're reaching out about potential damage/defects in your item(s) after 30 days from your delivery date the item(s) will be considered "wear and tear" and will not be eligible for evaluation.
DID YOU RECEIVE MY RETURN?
Depending on the country you are from and the return carrier you choose when returning your item(s delivery times back to our warehouse may vary.
If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.
WHEN DO I GET MY REFUND?
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and process the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@athleticstar.es, specifying in your message:
• Your order number
• Proof of postage (like a receipt)
• Tracking Number
We’ll then get back to you as soon as we can!
