Last Updated: October 24, 2024
This Privacy Policy describes how Athletic Star (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, when you make a purchase at athleticstar.es (hereinafter referred to as the "Site"), or when you contact us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other actions that may be required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that may be related to or associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you send us directly through our Services may include the following:
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Contact Details: Includes your name, address, phone number, and email address.
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Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account Information: Includes your username, password, security questions, and other information used for account security purposes.
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Customer Service Information: Includes any information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information; however, this may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you requested, thereby enabling us to fulfill our contract with you.
When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the next section, "Third-Party Websites and Links."
Use of Your Personal Information
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Provision of Services and Products: We use your personal information to provide you with the Services and thereby fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account, as well as to your purchases, returns, exchanges, or other transactions, in order to create, maintain, and manage your account, organize shipping, facilitate returns or exchanges, as well as other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and its Consumer Privacy Policy.
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Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications via email, text message, or postal mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
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Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with Art. 6 (1) (f) of the GDPR.
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Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, our Site also uses cookies. For specific information about the cookies we use related to the operation of our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (which includes remembering your actions and preferences), as well as to perform analysis and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to remove or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionalities, to not work correctly or to become unavailable. Additionally, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.
Disclosure of Your Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contract compliance, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:
- With providers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
- With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you indicate, request, or otherwise consent that we disclose certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to successfully run a business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.
We disclose the following categories of personal and confidential data about users for the reasons outlined above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":
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Category of Recipients |
- Identifiers such as basic contact details and specific order and account information.
- Commercial information, such as order data, purchase information, and customer service information.
- Internet or other similar network activity, such as usage data.
- Geolocation data, such as locations determined by an IP address or other technical measures.
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- Providers and third parties that provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers).
- Business and marketing partners
- Affiliates
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information to participate in advertising and marketing activities as outlined below.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or those not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found therein. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation on its use by us or third parties. Our inclusion of such links does not imply, on its own, any type of endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (understanding these terms as defined in applicable law) personal information of minors under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and therefore we cannot guarantee “perfect security.” Additionally, the information you send us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, such rights are not absolute, so they may only apply in certain circumstances, allowing us to deny your request in certain cases and as permitted by law.
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Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
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Right of Deletion: You may have the right to request the deletion of personal information we retain about you.
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Right of Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
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Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
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Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not “sell” or “share” your personal information or opt-out of processing your personal information for “targeted advertising” purposes, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out signal enabled, depending on where you are, this will be treated as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
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Processing Restriction: You may have the right to request that we stop or restrict the processing of your personal information.
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Withdrawal of Consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
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Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.
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Managing Communication Preferences: We may send you promotional emails, and you may opt-out of receiving them at any time through the unsubscribe option available in the emails we send. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Please know that exercising any of these rights will not be a reason for any discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to the request. Under applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require proof that you have authorized such an agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with the relevant local data protection authority. For the EEA, you can consult this list of data protection supervisory agencies.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by personnel and external service providers and partners in such countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the UK, as applicable, unless the data transfer is made to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, send an email to contact@athleticstar.es, or contact us at Carrer Josep Maria de Sagarra 6, 08980, ES.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.
